Exchange & refund policy

Your 14-day right to exchange or return

You can exchange or return any piece within 14 days of delivery, as Egypt’s Consumer Protection Law (181/2018) gives you the right to. You don’t need to give a reason.

What we ask

• The piece is unworn and unwashed, with its tags still on.
• It comes back in its original packaging, with anything that came with it.
• Underwear, swimwear and pierced jewellery can only be returned if they are faulty, for hygiene.

How to exchange or return

Open the order in your account and choose Return or exchange, or message us on WhatsApp with your order number. We arrange for a courier to collect it.

Exchanges

Exchange a piece for another size or colour of the same item, or for something else. If it costs more, you pay the difference; if it costs less, the difference goes to your store credit.

Refunds

Once the piece is back and checked, we refund you within 14 days: to your card or wallet if you paid online, and as store credit or a bank or wallet transfer if you paid cash. If the piece is faulty or we sent the wrong one, we cover the collection and delivery fees.

Faulty or wrong item

Tell us within 14 days of delivery with a photo, and we replace it or refund you in full, delivery included.

[COLLECTION FEE FOR CHANGE-OF-MIND RETURNS AND BANK TRANSFER DETAILS — to be confirmed.]